Our Delivery Promises

Your order will be dispatched once payment has been approved. This usually occurs by the next working day but will depend if there are any queries with the information provided. Your goods will then be dispatched via E Courier next day delivery in the UK or Federal Express for Europe, the US and the rest of the world. Both services are a signed for service; please note that as we use carriers we cannot deliver to PO Box addresses.

Please kindly ensure that there will be someone to sign for the parcel at the delivery address. If no one is available to sign for the parcel, our carriers will leave a card for you and may attempt to redeliver up to 3 times, after which point the parcel will have to be collected from your local depot. If you need to change the delivery address once the parcel has left our warehouse this may incur an additional charge. We cannot accept responsibility for parcels that we have been unable to deliver, nor parcels which have been left without a signature at your request. If you feel that this may be a problem, we recommend that you give us a work address for future courier deliveries.

Current shipping options are as follows:

Once your order has been dispatched we will email you with your Air Way Bill tracking number and carrier details. You can track the parcel via the associated carriers website.

When ordering products for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they might be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Violet May, you are considered the 'Importer of Record' and must comply with all laws and regulations of the country in which you are receiving the product.