Returns Policy

Your satisfaction is paramount to us. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. If you are not happy with your goods or need to exchange an item for a different colour or configuration you may cancel your order at anytime during the cancellation period by providing to us a notice of cancellation.

The cancellation period commences on the date the contract for the supply of goods is concluded and ends on the expiry of the period of seven working days beginning on the day after you received them.

In the event of cancellation, we require that you return the goods to us at your own cost. In order to help with the return of your order you may obtain a Return Number (RN) by emailing us at help@violetmaylondon.com within the cancellation period. This will serve as a notice of cancellation. This RN number should be written on your original invoice and on the return shipping label. Our return address is Violet May Ltd. Dynamis House, 6-8 Sycamore Street, London EC1Y 0SW. Our contact telephone number is +44 207 253 2048.

Failure to obtain an RN does not affect your statutory rights.

In the event of any failure to return any goods to us which have been validly cancelled, we shall have the right to charge any costs of recovery of the goods.

We request that all goods are returned within 14 days of the date of your notice of cancellation and will make refunds to you in accordance with these terms within 30 days of the date of the notice of cancellation.

For further information you can either send us an email at help@violetmaylondon.com or if you would prefer someone to talk you through the process please just let us know via email and we will call you within 24 hours to speak with you.

All accurately returned products will be credited to the original purchasers credit card including sales taxes for all EU country shipments excluding shipping charges.

Refunds of international customs duties and sales taxes (if applicable) are excluded on shipments outside the European Community (EU).